Independent Coach & Mentor

Armstrong Consultancy

Melanie Armstrong:
a qualified person-centred coach, mentor & supervisor

I am Melanie Armstrong, a qualified person-centred coach, mentor and supervisor with over 25 years’ experience. Now, as an independent consultant, my passion is to coach or mentor people to grow and develop their confidence, skills, knowledge and behaviours to be the best versions of themselves. Seeing people progress in their personal and/or professional lives is a truly motivating and fulfilling experience for me.

The reason I believe in this work is because I know I can make a difference to someone’s life and career.

So, what are my values as a consultant?

I am a DAB hand at helping others:

  • Determination
  • Authenticity
  • Balanced

Determined – whatever goals and challenges you present with at your first coaching or mentoring session I will be determined to find a way through them with, and for, you.
Authenticity – I will offer you a dependable, reliable and trustworthy service, based on my principle of being the very best that I can be.
Balanced – whilst working together we will forge a partnership built on balanced feedback. Openness about how we are experiencing each other as coach and coachee, mentor, mentee, supervisor, supervisee will strengthen the relationship, build trust and enable greater work to be achieved.

In the words of Henry Marsh, CBE, FRCS, neurosurgeon and author: ‘Anxiety might be contagious, but confidence is also contagious’.

My overall goal as a consultant is to bring about confidence for the learner, be it coach, mentor or supervisor. By offering a safe space for the client to reflect, review and reframe their thinking will enable them to make informed choices and grow their confidence to achieve their desired goal(s).

Here are my credentials:

My Professional Indemnity Insurance is with Holistic Insurance Services

My coaching supervision is with Ted Campbell

 

Melanie Armstrong Consultancy, an independent consultant, my passion is to coach or mentor people to grow and develop their confidence, skills, knowledge and behaviours Scotland

What is Armstrong Consultancy?

Armstrong Consultancy is a new independent business based on 25 years’ learning & development and organisational development specialist experience working in the private and public sector.

Armstrong Consultancy offers:

  • Coaching and mentoring 1 on 1
  • Coaching and mentoring supervision 1 on 1
  • Set-up of coaching or mentoring services
  • Personality assessments
  • Action learning sets

Working with organisational teams is also available upon further discussion.
Specialist knowledge areas include:

  • Managing imposter syndrome
  • Developing personal resilience
  • Developing personal effectiveness
  • Handling conflict
  • Women’s leadership development
Melanie Armstrong Consultancy, an independent consultant, my passion is to coach or mentor people to grow and develop their confidence, skills, knowledge and behaviours Scotland

Over the last 10 years I have led the establishment of two mentor pools, with 50 mentors collectively. Mentoring supplemented participants’ development on two transformational leadership programmes which I held lead responsibility.

I have mentored and coached over 30 staff, formally and informally, during my professional career. Mentees included professional administrative staff, directors, seniors managers and executives.

I supported over 130 staff on one of the leadership programmes by developing Continuing Professional Development (CPD) activities and events. I recently led the successful collaborative submission of three university mentoring programmes to achieve the Scottish Mentoring Network (SMN) Quality Award. This work culminated in me achieving the Common Good Award from the university’s Principal in 2022.

I am a Board Member of SMN Scottish Mentoring Network

Publications to date:

Meet the Member – Melanie Armstrong, BACP Coaching Division

This article first appeared in the July 2024 issue of Coaching Today, published by the British Association for Counselling and Psychotherapy. https://www.bacp.co.uk/bacp-journals/coaching-today/ ©BACP 2024.

Armstrong, M (2021); ‘A Plan for all Seasons’. Coaching at Work 16(1) p.40-43)
Available at: https://www.coaching-at-work.com/2021/01/07/a-plan-for-all-seasons/

Services

Armstrong Consultancy Coaching Mentoring Services Scotland

Coaching & Mentoring

ILM | Coaching and Mentoring qualifications (i-l-m.com)

ILM level 5 Coaching and Mentoring qualified, I will offer you a space for growth and reflection in whatever context – personal, professional and/or career development purposes. My person-centred approach to coaching comes from my counselling qualification attained in 2004.

Whilst I am not currently practicing in that capacity my therapeutic learning very much influences my coaching style and approach. I can also support organisations to set up mentoring services, using my professional certificate in co-ordinating mentoring programmes, and can offer team coaching upon further discussion.

1 on 1 Coaching and Mentoring

Models used are GROW The GROW Model of Coaching and Mentoring – Skills From MindTools.com and Egan’s Skilled Helper 3-PHASE-SKILLED-HELPER-MODEL.pdf (sagecraft-lifecoach.org) and they are offered in a flexible way to meet the needs of the client.

Coaching and Mentoring Supervision 1 on 1

Supervision is offered through the Seven-Eyed Supervision Model developed by Professor Peter Hawkins and Robin Shohet in 1985 Peter Hawkins´ Seven Eyed Supervision Model – Association of Coaching Supervisors.

Engaging in this work clients will develop their confidence, skills, knowledge and behaviours as a supervisor.

Furthermore, this signals to supervisees a commitment to ongoing personal development as a practitioner whilst offering a quality-assured client service.

Set-up of Coaching or Mentoring Services

Support can be offered to businesses looking to establish coaching or mentoring services. Guidance on the development of policy, processes and procedures is available, including ideas for matching, monitoring and evaluating the service.

As a Board Member of the Scottish Mentoring Network (SMN) I can also direct you to relevant SMN training services.

Personality Assessments

A range of personality assessments can be offered to facilitate further growth and development for coaches, mentors and supervisors. These include:

  • Myers Briggs Type Indicator (MBTI) The Myers & Briggs Foundation – MBTI® Basics (myersbriggs.org)
    The MBTI profile offers us greater insight in to our ‘unique gifts’ that make us who we are, and our preferences for how we like to orientate ourselves in the world. Through this heightened self-awareness clients can continue to build their strengths and develop areas for personal and professional growth.
  • DiSC Profile The DiSC Styles – DiSC Profile
    DiSC is a personality and behavioural assessment used to improve teamwork, communication and productivity.
  • FIRO B Fundamental Interpersonal Relations Orientation™ (FIRO®) (themyersbriggs.com)
    The Fundamental Interpersonal Relations Orientation (FIRO) assessment helps us better understand our needs and how they can influence our communication style and behaviour. Benefits of FIRO include helping individuals and teams strengthen communications to achieve overall goals and deliverables.
  • Thomas Kilmann Conflict Mode Instrument (TKI) Managing Conflict Using the TKI® Assessment | The Myers-Briggs Co. (themyersbriggs.com)
    In our everyday lives conflict exists and can be both challenging and yet also growth-enhancing. By better understanding how we respond to conflict can help us develop strategies to manage it in a way that is more effective for us and others. Developing awareness of how a team’s profile looks in relation to handling conflict can also provide a great opportunity for further team growth.

In the words of Indira Ghandi ‘you can’t shake hands with a clenched fist’.

Action Learning Sets

Action Learning – Better Things Together (centreforactionlearning.com)
Action learning involves people coming together as a group, over a set period of time, with the purpose of enabling and empowering individual group members to solve their own problems. The group, led by a facilitator, is supported over the life of the action learning set to establish a rhythm of working that generates group and individual benefits. Participating in action learning sets includes:

  • learning from others
  • developing leadership skills, knowledge and behaviours
  • achieving the desired impact at work

What are people saying ….?

Amy Hartley

I worked alongside Melanie throughout 2023, Melanie was an external contributor and Chair of an Advisory Board.
 
Melanie’s dedication and leadership as the chair of our advisory board for a women’s leadership development program were truly invaluable. Her collaborative approach fostered an environment of open communication and idea-sharing, ensuring that diverse perspectives were heard and respected.
 
Melanie’s ability to guide discussions with a balance of structure and flexibility allowed us to navigate complex issues effectively and reach consensus-driven decisions. Her inclusive demeanor made everyone feel valued and empowered to contribute, resulting in programme decisions that truly reflect the needs and aspirations of our sector’s women leaders.
 
Moreover, Melanie’s informal mentoring was instrumental as a new employee within my organisation. She generously shared her expertise, provided constructive feedback, and offered guidance, inspiring confidence and growth as I navigated a new role.
 
Working alongside Melanie was not only a professional pleasure but also a tremendous learning experience. Her leadership style exemplifies collaboration, empathy, and a genuine commitment to fostering women’s leadership. I am grateful for the opportunity to have worked so closely with her.

Amy Hartley (She/Her)
Programme Development Manager
www.advance-he.ac.uk

Head of Careers Glasgow Caledonian University

Melanie Armstrong is an amazing designer and facilitator of learning.  Melanie establishes a comfortable and fruitful environment where participants truly engage and contribute.  She gently and effectively challenges and enables constructive reflection.   Her training workshops really make a difference to those attending and they clearly have a transformative leaning experience.  This was evident when Melanie was a facilitator on our Grow Aspire Lead (GAL) programme recently.  She adopted a style and techniques which ensured optimum learning for students of varying ages, back grounds and nationalities.  She made a huge impact on the success of the programme.  I am delighted to endorse Armstrong Consulting.

acosvo.org.uk

Melanie is an experienced Organisation Development professional who has delivered both group support sessions for our members and 1:1 mentoring and coaching.  She has created safe confidential spaces for individuals to connect, share and reflect developing their leadership skills and confidence through a mix of theoretical and practical activity work.  Melanie has a lovely calm demeanour which quickly puts people at ease.  Through her excellent listening skills and by gently challenging, she encourages honest conversations enabling individuals to assess and resolve any difficult situations, empowering them to become more effective and resilient in their leadership.

MT McDonald

I was exceptionally lucky to have Melanie as my coach and mentor at a particularly difficult time in my career. Melanie always made time for me. She was confidential and respectful and I felt I could speak freely. After I had spoken to Melanie I felt as if someone had ‘lifted a mirror’ to myself and allowed me to see myself through a different lens. She allowed me to arrive at my own answers, and see a way forward though an action plan from difficulties I was having. She helped me see that not everything was mine to do and that I should ask others to help. She then gave me confidence to reach out and ask key individuals to help me. Between us we arrived at actions and a timeframe in which to report back on how this was going. This really helped me in my role and allowed me to move forward in my career.

I would highly recommend Melanie as a coach and mentor. She was extremely positive, and caring. She was generous with her time, knowledge and skills.

Dr Kay Guccione

Melanie is a well-respected expert in coaching and mentoring and a valued member of the UK mentoring community. She is a very experienced and highly skilled practitioner, offering the full range of support for establishing, maintaining, enhancing and troubleshooting programmes. Melanie’s credibility is borne of her practice experience, combined with her commitment to professional training and development, and she is highly qualified in a full range of professional areas, tools and frameworks. She has a background of successfully delivering strategic organisational change through engaging productively with employees and teams across the whole organisation.
 
Working with Melanie on different projects, I have been inspired by her integrity, inclusiveness and openness to new learning, she is a true collaborator. As a colleague, Melanie is a highly supportive, empathetic, and empowering person to work with. She is open and generous in sharing insight and advice, and a force for positive problem solving in practice. I greatly enjoy working with Melanie, and I highly recommend her services.

Gary Blissett

I had the pleasure to support Melanie implement Everything DiSC Certification for members of her team at GCU. From her initial enquiry through to her involvement during the training, Melanie was an absolute pleasure to work with. She managed the practical aspects diligently to ensure that everything and everyone was fully prepared to enable the maximum learning.
As a facilitator, Melanie is clearly competent and personable with a genuine desire, and the skills required, to create a positive and inclusive atmosphere. Her gentle, yet focused approach, definitely brings out the best in those she is working with.

Elizabeth Ritchie

I worked with Melanie in March of 2021 while I was struggling to see a way through some significant issues at work. I work in a senior position within a public service in which expectation and demand had outstripped resources, and the leadership team ( including myself ) had lost focus and were exhausted.

Melanie was recommended to me by a friend; on making contact she was immediately both interested and very focused on how she might help. Her patience while we agreed focus and the use of the sessions really helped me to find clarity on the areas which were within my control to strategise and hopefully resolve, and to recognise and accept those which I could not.
I continue to utilise all of the strategies, tools and helpful guidance offered during the sessions, all of which have served to enable me to maintain an equilibrium at work, and manage the balance of work and home life much more effectively.
I cannot recommend Melanie more highly.

Contact

If you want to find out more about what Armstrong Consultancy can offer, and how I might be able to support you as an individual or a business, I look forward to hearing from you.
Open Hours Tuesday to Friday 9-5pm

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